Refund Policy

Last updated: November 2026. We want you to be happy with every purchase on GrafiKart. Because our products are digital files delivered instantly, and a downloaded file cannot be "returned", please read how refunds work.

1. General rule

All sales of digital products are final once the file has been made available or downloaded. We do not offer refunds for a change of mind, buying by mistake, or because the design is no longer needed.

2. When we will help (refund or replacement)

The file is corrupted, will not open, or is incomplete.
The file received is materially different from the product description or preview (for example, a different format or missing layers that were promised).
You were charged more than once for the same order, or payment was deducted but the order was not completed.
A technical fault on our side prevented you from downloading the file.
The design is found to infringe someone else's rights.

In these cases we will first try to fix the problem by sending a corrected file or a replacement. If we cannot, we will refund the amount paid.

3. When refunds are not available

You do not have the right software or version to open the file, when the required software was stated on the product page.
Fonts, images or other third-party items shown in a preview but not stated as included.
Minor differences in colour between screen preview and print.
You exceeded the download limit or shared the file with others.
The request is made more than 7 days after purchase.

4. How to request help

Email contact@grafikart.in or call +91 9832161320 with:

Your order number and the email used for the purchase.
The product name and a short description of the problem.
A screenshot or error message, if possible.

We will review your request and reply within 1–2 working days.

5. Failed or duplicate payments

If money was deducted but your order shows unpaid, wait a few minutes and check My orders. If it is still not resolved, contact us with your payment reference or screenshot. Amounts deducted by mistake are refunded or the order is completed after verification.

6. How refunds are paid

Approved refunds are sent to the original payment method (or the UPI account used).
Please allow 5–7 working days after approval for the amount to appear, depending on your bank or payment provider.
A refunded order's download access is withdrawn.

7. Contact

Refund questions: contact@grafikart.in or +91 9832161320.